Testimonials

Here are just a few of the great reviews we’ve had at Hot Heads:

Chandlers Ford

Via email:

“Hi,
I felt I needed to send this email to you to thank you for the wonderful staff you employ at Hot Heads Chandlers Ford.

I recently had had my hair cut (did not show!) and coloured (awful) at a different salon and was so upset with the outcome.

I was in despair so I called into your Hot Heads at Chandlers Ford where I received a truly warm welcome. I was introduced to a lovely lady called Rachel who has become my life saviour. Rachel took time out to have an impromptu consultation with me and explained the products and treatments the salon offered. I was impressed and started to feel taken care of. An appointment was made and I felt happy.

Day of appointment everyone there was just amazing and atmosphere friendly and relaxed. Rachel greeted me so nicely. Time for colour, this delight was performed by lovely and experienced Becca such a lovely young lady. Becca spent care and time going through the colour range and her advise was amazing. Soon I was coloured over and enjoying a lovely cup of tea and a seasonal mince pie yum. Had a lovely chat with Grace who washed out colour and treated so nice. Then came the cut. Wow Rachel knows her business inside out. And what a fantastic cut I had a true professional and so pleased with the colour Becca provided I was so delighted just what I wanted. Your team had made me so happy!!!

So a massive big thankyou to Rachel and Becca and the whole team.

I am looking forward to my next visit.”

Love Carol H


Survey Result:

1. Who did you hair when you visited the salon?
Becca

Now on a scale of 1 -10 please rate the following:

2. How comfortable were you in the salon? (1- not at all….10 very comfortable)
10

3. How welcome did we make you feel? (1- not at all… 10 – very)
10

4. How much advice/information did your stylist give you? (1 – none…10 loads)
10

5. How much did you enjoy your visit? (1 – not at all…10 loved it)

10

6. How happy are you with your hair? (1- not at all….10 – love it)
I love the colour but am having my hair cut tomorrow due to sickness which is a shame but these things happen and was offered a complimentary blow dry at the same time. Which is fab

7. Would you recommend us to a friend?
Yes definitely.

I was recommended by my friend Rachel Jones who also sees Becca. I mentioned this at the time of booking on the phone but no discount was mentioned. Is this something that can still happen?

Wigs and Hair Pieces Reviews

I would like to express my sincere thanks to Rachel Cardy and all the girls at HotHeads for helping me through my recent experience of hair loss through chemotherapy.

I contacted Rachel, through HotHeads salon, when I was first diagnosed with cancer and told that with the treatment I would lose my hair. From the moment I met her she was warm and understanding and also very professional when dealing with me.

Rachel helped me to choose a wig that was just right for me. A short style with warm colours in as she advised during the treatment my skin may become pale and the tones would give me a healthier look. When the day came that my hair actually started to fall out, Rachel was on the end of a phone if I needed advice.

After I finished treatment, my hair did grow back – but not as expected. However, I had two appointments with Rachel for a head treatment and because of her experience she was able to explain to me exactly what was happening to my hair and how I should look after it.

7 months on, I now have a decent head of short hair on which Rachel has just put a colour (after the appropriate skin tests). I feel confident in going out without my wig and I thank Rachel for the large role she played in helping me get to this point.

My thanks also go to the girls in the salon who have always been so courteous and sensitive towards my position. During my treatment I was always seated at the quieter end of the salon and the privacy of my consultations with Rachel was always respected.

Regards,
Christine Taylor.